Ecommerce Operations Manager

IN-2 | Mumbai, India

Should be well versed in Magento 2.2
Website development and smooth run, updating it with new requirements and new collections
Managing SEO strategies, designs of UIUX etc.
Coordinating with the tech agency on a daily basis for the smooth running of the website
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Managing and executing promotional campaigns within a time frame on the website
Working closely with different depts (merchandising, supply chain, retail) to ensure smooth order fulfillment and delivery
Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
Daily stock file update on website
Marketplace management– Stock and inventory
Managing relationships with our payment getaway partners
Customer complaint handling process daily
Online photo shoot & product measurement handling

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